VOXERA Privacy Policy

1. Introduction

VOXERA (“we”, “us” or “our”) provides an online AI voice and audio platform. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, create an account, or use our services.

2. Information we collect

• Account information: When you create an account, we collect your name, email address, phone number and country if you provide them, plus authentication details used to secure your account.
• Content you submit: We collect text scripts, audio recordings, voice samples and any other content you upload or generate through the platform.
• Usage and activity information: We log actions you take on the platform, such as voice conversions, feature usage, credit balance changes and support requests.
• Device and technical data: We may collect browser type, IP address, device identifiers and crash or error reports to help us maintain the service.

3. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the service is used and improve performance. You can adjust cookie settings through your browser, but some features may not work correctly if essential cookies are disabled.

4. How we use information

• Provide, operate and improve the VOXERA platform.
• Process voice conversions, text-to-speech and voice cloning requests.
• Manage your account, subscriptions and credits.
• Respond to support requests and send service-related notices.
• Monitor usage, detect abuse and protect the security of the service.

5. How information is stored and protected

We store data with reputable cloud infrastructure providers and apply access controls, encryption in transit and industry-standard safeguards. No system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. Third-party service providers

We use trusted third parties to host data, process authentication, handle payments and run AI/audio synthesis. These providers receive only the information needed to perform their services and are contractually required to protect it.

• Authentication: Google Sign-In is available as an optional authentication method.
• Payments: Subscription and payment processing are handled by our payment provider.
• AI/audio processing: Voice generation workloads are sent to third-party AI/audio providers under strict confidentiality terms.

7. Payments and subscriptions

If you purchase a subscription or credits, our payment provider receives the transaction details required to complete the purchase. We do not store complete payment card information on our own servers.

8. Data retention

We keep your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. You can request deletion of your account and associated data at any time.

9. Your rights and privacy requests

Depending on your location, you may have the right to access, correct, export or delete your personal information. To make a request, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10. Account deletion

You can request deletion of your account and personal data by contacting support. We will delete or anonymize your information as promptly as possible, except where retention is required by law or for legitimate business purposes such as fraud prevention.

11. Children’s privacy

VOXERA is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

12. International users

Your information may be processed and stored in countries other than your own. By using VOXERA, you consent to the transfer and processing of your information in accordance with this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of VOXERA after changes means you accept the revised policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us through our Support page or email [privacy@voxera.dev].